Privacy Policy

Privacy Policy for Ayam Goreng Kimiez

At Ayam Goreng Kimiez, a food & beverage brand operated by KIMIEZ EMPIRE SDN BHD (SSM Reg. No: 202201043079 / 1488776-A), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online ordering system.

1. Information We Collect

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders
• Communication: To send order confirmations and updates about your order status
• Customer Service: To respond to your inquiries and provide customer support
• Payment Processing: To process payments securely through our payment gateway partners
• Service Improvement: To analyze usage patterns and improve our services
• Marketing: To send promotional offers (only with your consent)
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Payment Processors: We share necessary payment information with secure third-party payment gateways (such as FIUU) to process online payments
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and services
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner

4. Payment Information Security

We take payment security seriously:

• All online payments are processed through secure, PCI-DSS compliant payment gateways
• We do not store complete credit card information on our servers
• Payment information is encrypted during transmission using SSL/TLS technology
• Only minimal transaction details are retained for record-keeping and refund purposes

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Session Cookies: To remember your cart items and preferences during your session
• Functional Cookies: To remember your settings and preferences
• Analytics Cookies: To understand how you use our website and improve our services

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our ordering system.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order history and transaction records are typically retained for:

• Tax and accounting purposes (up to 7 years)
• Dispute resolution and customer service (up to 2 years)
• Marketing purposes (until you opt-out)

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our records.

9. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites or services (such as payment gateways). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: